streamlining company processes
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What you’ll discover
Technology that fits your process
Aaron Salow and Matt Jones discuss how to integrate new tools into existing workflows effectively.
Technology should fit your process
Effective technology improves existing workflows instead of forcing teams to adapt to new ones.
Simplify rather than complicate
Tools should simplify the workflow rather than add complexity to an already demanding job.
Small changes create lasting transformation
Small improvements in process can lead to meaningful long-term gains.
In this article
Creating the Ultimate Communication Framework in Your Trade Business, Part 3
Creating the Ultimate Communication Framework in Your Trade Business, Part 3
In the third and final installment of our podcast series with Matt Jones of The Site Shed, our own Aaron Salow discusses the ins and outs of transforming your existing processes and means of doing business using innovative technology. During the discussion, the two also cover how simple the technology can be incorporated into the work that your team is already doing to help simplify their work on the job.
In case you missed it, check out parts one and two of the series.
Explore more on this topic
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How XOi helps technicians reduce downtime with complete asset history
Carlos Villareal from Piedmont Service Group shares how XOi gives technicians instant access to complete asset history, helping them troubleshoot faster, find parts more efficiently, reduce downtime, and show customers exactly what's happening with their assets.
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XOi Enters Next Phase of Growth with New CRO & Expanded Investments
XOi enters its next chapter of growth with the appointment of Jason Ring as Chief Revenue Officer and new debt financing from J.P. Morgan — underscoring the company's continued momentum as the intelligence layer powering decisions across the field service industry.
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Harris Salt Lake doubles national USPS account through XOi documentation
Harris' Salt Lake and Boise branches transformed preventive maintenance documentation across a growing USPS portfolio by standardizing inspection workflows, validating asset data, and creating consistent digital reporting. The result was greater compliance visibility, faster repair approvals, improved asset records, and 100% regional footprint growth.
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The triple bottom line & how our decisions affect all these
In our latest excerpt from our recent Virtual Trade Show: The Show Must Go On[line], Ray Isaac, President & CEO, Isaac Heating & Air Conditioning, discusses the challenges that have been caused by the ongoing pandemic and how Isaac Heating & Air Conditioning has shifted its decision making process to adapt their business and services to our new normal.
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Leadership in times of crisis ft. Josh Zolin
In this excerpt from last month’s Virtual Trade Show: The Show Must Go On[line], Josh Zolin, CEO of Windy City Equipment Services and Author of Blue is the New White, discusses the importance of strong, transparent, and forward thinking leadership during times of crisis.
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Transforming Frontline Work with Aaron Salow, CEO of XOi
In this episode of Elevating Brick and Mortar, XOi CEO and founder Aaron Salow discusses how his manufacturing background shaped his mission to support the skilled trades. The conversation explores the technician shortage, operational efficiency, and how technician-first technology is transforming the field service industry.
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XOi CEO Aaron Salow discusses Labor Shortages on the Site Shed Podcast
In Episode 412 of The Site Shed, XOi CEO Aaron Salow joins Matt Jones to discuss how trade businesses can address skilled labor shortages through intentional employee investment. The conversation focuses on training, development, and leveraging technology to build a more capable and resilient workforce.
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The NEWSMakers Podcast: Recruiting and Retaining Young Talent with Technology
At ServiceTitan’s Pantheon 2023 event, XOi EVP of Sales Strickland Tudor joins the NEWSMakers Podcast to discuss how technology can help attract and retain young talent in the skilled trades. The conversation also explores the growing role of AI in shaping the future of field service.
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Two Industry Leaders Join Forces to Modernize HVAC Maintenance and Service Nationwide
XOi has partnered with ECM Technologies to modernize HVAC preventive maintenance nationwide. The integration brings real-time asset intelligence, standardized workflows, and sustainability-focused service programs to ECM's growing Preferred Service Network—helping service providers improve performance, extend equipment life, and deliver more predictable outcomes for commercial building owners.
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ACHR News: Software Saves Time, Improves Efficiency for HVAC Contractors
Simply automating certain aspects of day-to-day operations allows focus elsewhere
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How Ainsworth used XOi to become a strategic partner
Ainsworth has saved over 1,500 hours with XOi—accelerating quoting, improving AR, and empowering techs to focus on service, not paperwork.
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How Unlimited Service Group uses XOi to deliver more consistent service
Kristen Nowak, President of USG Field Service, shares how Unlimited Service Group unified its growing operation with XOi—standardizing data, streamlining dispatch, and delivering smarter, faster service across all teams.
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The 2025 Busy Season Report
Explore the key trends, operational behaviors, and technician insights that defined the 2024–2025 busy season, and learn how top-performing field service teams are using data to improve efficiency, anticipate demand, and drive stronger operational outcomes.
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Expanding Your Field Service Territory & Acquisitions
Discover how field service consolidators and growing service organizations can use technology, operational visibility, and standardized workflows to improve efficiency, reduce costs, and maximize ROI during expansion and acquisition efforts.
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Maximizing Field Service Investment Impact
Learn how private equity firms are driving operational value creation in field service investments through technology, automation, and data intelligence to improve efficiency, accelerate profitability, and support long-term portfolio growth.
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Tolin Mechanical reduces quoting time by 60% using enriched asset data
Tolin streamlined quoting by leveraging XOi's automated equipment data capture, cutting prep time by 60%. Faster, data-driven proposals improved efficiency and reduced operational costs.
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Comfort Systems NW reduces warranty expenditures by 10% to 20% with visual proof of work
Comfort Systems NW improved field documentation and customer communication by leveraging XOi's photo, video, and AI-driven workflows. The result was stronger customer trust, faster quoting, and reduced costs tied to warranty claims and service disputes.
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Meet your speakers
We only bring on the best
Aaron Salow
CEO
Matt Jones
Host
Ready to continue the conversation?
Dig deeper into how XOi transforms asset data into intelligence your entire operation can act on.