How Ainsworth used XOi to become a strategic partner | XOi Videos
Key Takeaways
Randy Carr, Senior Vice President of Service and Maintenance for North America at GDI Ainsworth, shares how reducing manual work frees up time for technicians to focus on service.
1,500 hours saved
Reducing manual tasks gives technicians more time to focus on service work.
More service time
Reducing administrative work allows technicians to focus on service.
In this video
How Ainsworth Improves Efficiency and Customer Service with XOi
Connecting the Field and the Office
Driving Better Business Outcomes
How Ainsworth Improves Efficiency and Customer Service with XOi
Service organizations are constantly looking for ways to improve efficiency without sacrificing the quality of the customer experience. For Ainsworth, leveraging XOi has helped streamline workflows, reduce administrative burdens, and give technicians more time to focus on delivering exceptional service in the field.
By combining thorough job documentation with automated AI-powered summaries, Ainsworth has created a more efficient process for both field and office teams. The result is faster communication, improved operational performance, and stronger customer relationships built on transparency and trust.
Results Achieved with XOi
- Faster Quote Turnaround: Reduce quote preparation time by up to 15 minutes per job.
- 1,500+ Hours Saved: Leverage AI-generated summaries to eliminate time-consuming manual documentation.
- Improved Field Documentation: Capture complete, accurate records that support service quality and customer communication.
- Better Office Support: Provide office teams with clean, organized information that helps streamline workflows.
- Stronger Customer Relationships: Build credibility through transparency, consistency, and professional reporting.
Connecting the Field and the Office
When technicians can quickly document their work and office teams receive complete information, the entire service process becomes more efficient. Faster access to accurate data helps accelerate quote generation, improve responsiveness, and reduce delays that can impact both customers and internal teams.
In addition to operational improvements, detailed documentation helps customers better understand the work being performed and the recommendations being made, creating stronger relationships built on trust and accountability.
Driving Better Business Outcomes
By reducing administrative work and automating routine tasks, Ainsworth is empowering technicians to spend more time focused on what matters most: delivering outstanding service. The combination of better documentation, faster communication, and AI-powered efficiencies creates measurable value for technicians, office teams, and customers alike.
Listen to Randy's full testimonial to learn how Ainsworth uses XOi to accelerate workflows, improve operational performance, and strengthen customer relationships through better communication and documentation.