## XOi Status - Incident History

**Vision Live Pro Service Disruption**  
*Jul 15, 13:20 CDT*  
**Resolved** - The issue impacting Vision Live Pro has been resolved, and the service is operating normally. We appreciate your patience while our team worked to restore functionality. If you continue to experience any issues, please contact our Support team.

*Jul 15, 10:52 CDT*  
**Investigating** - We are currently investigating an issue impacting Vision Live Pro. Some users may experience difficulty starting or joining live sessions. Our team is actively working to identify the cause and restore normal service as quickly as possible. We will provide updates as more information becomes available.

**AI Summary Service Degradation**  
*Jul 9, 15:46 CDT*  
**Resolved** - This incident has been resolved.

*Jul 9, 15:20 CDT*  
**Monitoring** - A fix has been implemented and we are monitoring the results.

*Jul 9, 14:15 CDT*  
**Investigating** - We are currently investigating an issue impacting AI-generated summaries. Some summaries may be delayed, incomplete, or unavailable. Our team is actively working to identify the cause and restore normal functionality.

**Delayed Processing of Requests**  
*Jun 4, 08:51 CDT*  
**Resolved** - The issue causing delays in processing has been resolved. Our team implemented a fix and has verified that processing is operating normally. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue.

*Jun 4, 08:31 CDT*  
**Investigating** - We are currently experiencing delays in processing requests within our platform. Customers may notice longer-than-normal processing times for newly submitted data and updates. Our team has identified the issue and is actively investigating the root cause. We are working to restore normal processing performance as quickly as possible. We will provide additional updates as more information becomes available.

**AI Work Summary Generation Degraded Performance**  
*Apr 20, 18:28 CDT*  
**Resolved** - This incident has been resolved.

*Apr 20, 10:31 CDT*  
**Identified** - The issue has been identified and a fix is being implemented.

*Apr 20, 09:29 CDT*  
**Investigating** - We are currently investigating this issue.

**XOi Vision Web - Failed Content/Image Rendering**  
*Mar 23, 12:45 CDT*  
**Resolved** - This incident has been resolved.

*Mar 23, 12:03 CDT*  
**Identified** - We have identified the issue and are working on a hot fix.

**Vision Web Maintenance**  
*Mar 18, 04:00 CDT*  
**Completed** - The scheduled maintenance has been completed.

*Mar 18, 02:00 CDT*  
**In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary.

*Mar 12, 14:51 CDT*  
**Scheduled** - Vision Web will be temporarily unavailable for up to 2 hours while we perform planned system updates. We appreciate your patience and will restore service as quickly as possible.

**Dashboards Degraded Performance**  
*Nov 18, 12:44 CST*  
**Resolved** - This incident has been resolved.

*Nov 18, 11:06 CST*  
**Monitoring** - We believed the issue to be totally resolved but we are still seeing some isolated issues. We are monitoring and will follow up with an update asap.

**Dashboards Partial Outage**  
*Nov 18, 09:04 CST*  
**Resolved** - This incident has been resolved.

*Nov 18, 07:50 CST*  
**Update** - We are continuing to monitor for any further issues.

*Nov 18, 07:48 CST*  
**Monitoring** - We are experiencing a partial outage with our embeddable Dashboards feature. The issue has been identified and we are monitoring until resolution.

**Processing Delay**  
*Oct 20, 18:05 CDT*  
**Resolved** - This incident has been resolved.

*Oct 20, 16:37 CDT*  
**Monitoring** - We are seeing improvement with the issue. We will continue to monitor until fully resolved.

*Oct 20, 14:30 CDT*  
**Update** - We are continuing to work on a fix for this issue.

*Oct 20, 13:58 CDT*  
**Identified** - We have identified a processing delay affecting actions on jobs due to an AWS outage. Mobile users are able to login and complete work. Dashboards may be affected as well. Once restored, data captured on the mobile app will process as expected.

**AI Work Summaries - Degraded Performance**  
*Feb 26, 19:21 CST*  
**Resolved** - This incident has been resolved.

*Feb 26, 18:03 CST*  
**Identified** - The issue has been identified.

**Login Issues**  
*Dec 12, 21:51 CST*  
**Resolved** - This issue has been resolved. Thank you for your patience.

*Dec 12, 20:04 CST*  
**Identified** - We've identified an issue with logins and refreshing credentials due to an AWS outage. This may lead to a disruption in web and mobile platforms, however mobile users that are already logged in should still be able to complete work.

**AI Work Summaries**  
*Dec 11, 19:04 CST*  
**Resolved** - This issue has been resolved. Thank you for your patience.

*Dec 11, 17:49 CST*  
**Identified** - We've identified issues generating AI Work Summaries.

**SSO Login Issues**  
*Nov 7, 08:55 CST*  
**Resolved** - The issue has been resolved.

*Nov 7, 08:30 CST*  
**Update** - We are continuing to investigate this issue.

*Nov 7, 08:25 CST*  
**Investigating** - We are currently experiencing issues with our SSO login feature. We have identified an issue and working on the fix. More updates to follow.

**Platform Outage**  
*Jun 27, 13:13 CDT*  
**Resolved** - Platform performance is back to normal status.

*Jun 27, 13:04 CDT*  
**Monitoring** - The issue is resolved and we're continuing to monitor platform performance.

**Reports Outage**  
*Feb 14, 17:23 CST*  
**Resolved** - This issue has been resolved.

*Feb 14, 16:50 CST*  
**Identified** - We have identified an issue affecting Reporting on Vision Web.

**AI Generated Work Summaries**  
*Nov 8, 10:30 CST*  
**Resolved** - This issue is now resolved.

*Nov 8, 08:46 CST*  
**Identified** - We've identified an issue that prevents generating AI Work Summaries. It's actively being worked on and we'll provide updates as we have more information.

**Delayed Transcriptions**  
*Oct 2, 17:03 CDT*  
**Resolved** - This issue is now resolved.

*Oct 2, 14:55 CDT*  
**Identified** - We have identified an issue processing transcriptions. We will update once the issue is resolved and transcriptions are processing normally.

**Vision Partial Outage**  
*Jun 13, 16:24 CDT*  
**Resolved** - This issue has been resolved. You may experience some delays when using the website to see completed jobs for the next several minutes.

*Jun 13, 14:23 CDT*  
**Investigating** - We've identified an issue with AWS that is causing a partial outage of Vision. Users still logged into the mobile app can continue to capture work and update jobs even if they see a yellow banner indicating account access problems. Once this issue is resolved, the content will upload and jobs will update successfully. We will provide updates as soon as more details are available. Thank you for your patience.