history.rss
XOi Status - Incident History
Vision Live Pro Service Disruption
Jul 15, 13:20 CDT
Resolved - The issue impacting Vision Live Pro has been resolved, and the service is operating normally. We appreciate your patience while our team worked to restore functionality. If you continue to experience any issues, please contact our Support team.
Jul 15, 10:52 CDT
Investigating - We are currently investigating an issue impacting Vision Live Pro. Some users may experience difficulty starting or joining live sessions. Our team is actively working to identify the cause and restore normal service as quickly as possible. We will provide updates as more information becomes available.
AI Summary Service Degradation
Jul 9, 15:46 CDT
Resolved - This incident has been resolved.
Jul 9, 15:20 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 9, 14:15 CDT
Investigating - We are currently investigating an issue impacting AI-generated summaries. Some summaries may be delayed, incomplete, or unavailable. Our team is actively working to identify the cause and restore normal functionality.
Delayed Processing of Requests
Jun 4, 08:51 CDT
Resolved - The issue causing delays in processing has been resolved. Our team implemented a fix and has verified that processing is operating normally. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue.
Jun 4, 08:31 CDT
Investigating - We are currently experiencing delays in processing requests within our platform. Customers may notice longer-than-normal processing times for newly submitted data and updates. Our team has identified the issue and is actively investigating the root cause. We are working to restore normal processing performance as quickly as possible. We will provide additional updates as more information becomes available.
AI Work Summary Generation Degraded Performance
Apr 20, 18:28 CDT
Resolved - This incident has been resolved.
Apr 20, 10:31 CDT
Identified - The issue has been identified and a fix is being implemented.
Apr 20, 09:29 CDT
Investigating - We are currently investigating this issue.
XOi Vision Web - Failed Content/Image Rendering
Mar 23, 12:45 CDT
Resolved - This incident has been resolved.
Mar 23, 12:03 CDT
Identified - We have identified the issue and are working on a hot fix.
Vision Web Maintenance
Mar 18, 04:00 CDT
Completed - The scheduled maintenance has been completed.
Mar 18, 02:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 14:51 CDT
Scheduled - Vision Web will be temporarily unavailable for up to 2 hours while we perform planned system updates. We appreciate your patience and will restore service as quickly as possible.
Dashboards Degraded Performance
Nov 18, 12:44 CST
Resolved - This incident has been resolved.
Nov 18, 11:06 CST
Monitoring - We believed the issue to be totally resolved but we are still seeing some isolated issues. We are monitoring and will follow up with an update asap.
Dashboards Partial Outage
Nov 18, 09:04 CST
Resolved - This incident has been resolved.
Nov 18, 07:50 CST
Update - We are continuing to monitor for any further issues.
Nov 18, 07:48 CST
Monitoring - We are experiencing a partial outage with our embeddable Dashboards feature. The issue has been identified and we are monitoring until resolution.
Processing Delay
Oct 20, 18:05 CDT
Resolved - This incident has been resolved.
Oct 20, 16:37 CDT
Monitoring - We are seeing improvement with the issue. We will continue to monitor until fully resolved.
Oct 20, 14:30 CDT
Update - We are continuing to work on a fix for this issue.
Oct 20, 13:58 CDT
Identified - We have identified a processing delay affecting actions on jobs due to an AWS outage. Mobile users are able to login and complete work. Dashboards may be affected as well. Once restored, data captured on the mobile app will process as expected.
AI Work Summaries - Degraded Performance
Feb 26, 19:21 CST
Resolved - This incident has been resolved.
Feb 26, 18:03 CST
Identified - The issue has been identified.
Login Issues
Dec 12, 21:51 CST
Resolved - This issue has been resolved. Thank you for your patience.
Dec 12, 20:04 CST
Identified - We've identified an issue with logins and refreshing credentials due to an AWS outage. This may lead to a disruption in web and mobile platforms, however mobile users that are already logged in should still be able to complete work.
AI Work Summaries
Dec 11, 19:04 CST
Resolved - This issue has been resolved. Thank you for your patience.
Dec 11, 17:49 CST
Identified - We've identified issues generating AI Work Summaries.
SSO Login Issues
Nov 7, 08:55 CST
Resolved - The issue has been resolved.
Nov 7, 08:30 CST
Update - We are continuing to investigate this issue.
Nov 7, 08:25 CST
Investigating - We are currently experiencing issues with our SSO login feature. We have identified an issue and working on the fix. More updates to follow.
Platform Outage
Jun 27, 13:13 CDT
Resolved - Platform performance is back to normal status.
Jun 27, 13:04 CDT
Monitoring - The issue is resolved and we're continuing to monitor platform performance.
Reports Outage
Feb 14, 17:23 CST
Resolved - This issue has been resolved.
Feb 14, 16:50 CST
Identified - We have identified an issue affecting Reporting on Vision Web.
AI Generated Work Summaries
Nov 8, 10:30 CST
Resolved - This issue is now resolved.
Nov 8, 08:46 CST
Identified - We've identified an issue that prevents generating AI Work Summaries. It's actively being worked on and we'll provide updates as we have more information.
Delayed Transcriptions
Oct 2, 17:03 CDT
Resolved - This issue is now resolved.
Oct 2, 14:55 CDT
Identified - We have identified an issue processing transcriptions. We will update once the issue is resolved and transcriptions are processing normally.
Vision Partial Outage
Jun 13, 16:24 CDT
Resolved - This issue has been resolved. You may experience some delays when using the website to see completed jobs for the next several minutes.
Jun 13, 14:23 CDT
Investigating - We've identified an issue with AWS that is causing a partial outage of Vision. Users still logged into the mobile app can continue to capture work and update jobs even if they see a yellow banner indicating account access problems. Once this issue is resolved, the content will upload and jobs will update successfully. We will provide updates as soon as more details are available. Thank you for your patience.