XOi Status - Incident History

Incident/308976812

Vision Live Pro Service Disruption

Resolved - The issue impacting Vision Live Pro has been resolved, and the service is operating normally. We appreciate your patience while our team worked to restore functionality. If you continue to experience any issues, please contact our Support team.

Investigating - We are currently investigating an issue impacting Vision Live Pro. Some users may experience difficulty starting or joining live sessions. Our team is actively working to identify the cause and restore normal service as quickly as possible. We will provide updates as more information becomes available.

Incident/30845641

AI Summary Service Degradation

Resolved - This incident has been resolved.

Monitoring - A fix has been implemented and we are monitoring the results.

Investigating - We are currently investigating an issue impacting AI-generated summaries. Some summaries may be delayed, incomplete, or unavailable. Our team is actively working to identify the cause and restore normal functionality.

Incident/30449924

Delayed Processing of Requests

Resolved - The issue causing delays in processing has been resolved. Our team implemented a fix and has verified that processing is operating normally. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue.

Investigating - We are currently experiencing delays in processing requests within our platform. Customers may notice longer-than-normal processing times for newly submitted data and updates. Our team has identified the issue and is actively investigating the root cause. We are working to restore normal processing performance as quickly as possible. We will provide additional updates as more information becomes available.

Incident/29728933

AI Work Summary Generation Degraded Performance

Resolved - This incident has been resolved.

Identified - The issue has been identified and a fix is being implemented.

Investigating - We are currently investigating this issue.

Incident/29211562

XOi Vision Web - Failed Content/Image Rendering

Resolved - This incident has been resolved.

Identified - We have identified the issue and are working on a hot fix.

Incident/28949379

Vision Web Maintenance

Completed - The scheduled maintenance has been completed.

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled - Vision Web will be temporarily unavailable for up to 2 hours while we perform planned system updates. We appreciate your patience and will restore service as quickly as possible.

Incident/27224895

Dashboards Degraded Performance

Resolved - This incident has been resolved.

Monitoring - We believed the issue to be totally resolved but we are still seeing some isolated issues. We are monitoring and will follow up with an update asap.

Incident/27220651

Dashboards Partial Outage

Resolved - This incident has been resolved.

Update - We are continuing to monitor for any further issues.

Monitoring - We are experiencing a partial outage with our embeddable Dashboards feature. The issue has been identified and we are monitoring until resolution.

Incident/26826038

Processing Delay

Resolved - This incident has been resolved.

Monitoring - We are seeing improvement with the issue. We will continue to monitor until fully resolved.

Update - We are continuing to work on a fix for this issue.

Identified - We have identified a processing delay affecting actions on jobs due to an AWS outage. Mobile users are able to login and complete work. Dashboards may be affected as well. Once restored, data captured on the mobile app will process as expected.

Incident/26818074

Processing Delay

Resolved - This is now resolved and all pending processing has been completed.

Identified - We have identified a processing delay affecting actions on jobs due to an AWS outage. Mobile users are able to login and complete work. Once restored, data captured on the mobile app will process as expected.

Incident/26463966

Embeddable Dashboards Degraded Performance

Resolved - This incident has been resolved.

Update - We are continuing to investigate this issue.

Investigating - We are currently investigating this issue.

Incident/25762880

Reporting "Embeddable Dashboards" are Experiencing Issues

Resolved - This incident has been resolved. If you experience any further issues please reach out to us at support@xoi.io.

Update - We are continuing to work on a fix for this issue.

Identified - Our Reporting "Dashboards" are experiencing issues and the issue has been identified. We will update as soon as we know more.

Incident/25736947

Reporting Dashboards Experiencing Issues

Resolved - This incident has been resolved. If you run into any further issues, please reach out to support@xoi.io.

Identified - The issue has been identified and we are working towards a resolution.

Investigating - Our Reporting "Dashboards" are experiencing issues. We will update as soon as we know more.

Incident/25425869

Embedded Dashboards Unavailable

Resolved - The Embedded Dashboards issue is resolved.

Update - We are continuing to monitor for any further issues.

Monitoring - Our embedded dashboards within Vision Web are currently experiencing issues. We are monitoring and working towards resolution.

Incident/25020428

Reporting Degraded Performance

Resolved - This incident has been resolved.

Identified - Equipment Overview and Benchmarking is experiencing degraded performance. We are currently working on resolution.

Incident/24958289

Reporting - Issue Identified Benchmarking feature

Resolved - This incident has been resolved.

Monitoring - A fix is being implemented, we will update once it is fully resolved.

Identified - The "Benchmarking" feature for Reporting is currently unavailable. We have identified the issue and are working on a resolution.

Incident/24170110

AI Work Summaries - Degraded Performance

Resolved - This incident has been resolved.

Identified - The issue has been identified.

Incident/23179274

Login Issues

Resolved - This issue has been resolved. Thank you for your patience.

Identified - We've identified an issue with logins and refreshing credentials due to an AWS outage. This may lead to a disruption in web and mobile platforms; however, mobile users that are already logged in should still be able to complete work.

Incident/23164320

AI Work Summaries

Resolved - This issue has been resolved. Thank you for your patience.

Identified - We've identified issues generating AI Work Summaries.

Incident/22793048

SSO Login Issues

Resolved - The issue has been resolved.

Update - We are continuing to investigate this issue.

Investigating - We are currently experiencing issues with our SSO login feature. We've identified an issue and are working on the fix. More updates to follow.

Incident/21240863

Platform Outage

Resolved - Platform performance is back to normal status.

Monitoring - The issue is resolved and we're continuing to monitor platform performance.

Update - We are continuing to work on a fix for this issue.

Identified - We are currently experiencing issues with our service that may affect some users. Our team is actively working on identifying the root cause and implementing a fix.

Incident/19987513

Reports Outage

Resolved - This issue has been resolved.

Identified - We have identified an issue affecting Reporting on Vision Web.

Incident/19058186

AI Generated Work Summaries

Resolved - This issue is now resolved.

Identified - We've identified an issue that prevents generating AI Work Summaries. It's actively being worked on and we'll provide updates as we have more information.

Incident/18670062

Delayed Transcriptions

Resolved - This issue is now resolved.

Identified - We have identified an issue processing transcriptions. We will update once the issue is resolved and transcriptions are processing normally.

Incident/17563083

Vision Partial Outage

Resolved - This issue has been resolved. You may experience some delays when using the website to see completed jobs for the next several minutes.

Investigating - We've identified an issue with AWS that is causing a partial outage of Vision. Users still logged into the mobile app can continue to capture work and update jobs even if they see a yellow banner indicating account access problems. Once this issue is resolved, the content will upload and jobs will update successfully. We will provide updates as soon as more details are available.