XOi's Final Mile: Innovation in the Industry | XOi Podcasts
.webp)
Reaching the final mile of service
This episode explores how the final moments of service shape the customer experience.
The final mile is where trust is built
How the job is documented and shared often determines whether the customer returns.
Innovation in the curb-to-curb space
Every step of the service call contributes to how the customer experiences the work.
Small innovations, compounding results
The most meaningful improvements are the ones that simplify daily work.
Final Mile Podcast Episode Overview
Our Final Mile Podcast is back! This week, we're talking with Joe Lang, VP of Service at Comfort Systems USA about providing technicians a seamless gateway to information on the job.
Evolving the Definition of a Great Technician
In Episode 4, Joe and XOi’s Senior Engineer, JP Cahalan, discuss how what makes a good technician is ever-changing, and what they think the future of service technology will look like as a new generation begins work.
About Comfort Systems USA
Comfort Systems USA is a leading building and service provider for mechanical, electrical and plumbing building systems. In June 1997, the company went public with 12 operating companies. Today, they are composed of more than 35 operating companies in over 140 locations across the United States.
Meet your speakers
We only bring on the best
JP Cahalan
Senior engineer
Joe Lang
VP of Service at Comfort Systems USA
Talk to us
Let’s start with your name & email